1. Who We Are

Genetix (“we”, “us”, “our”) operates www.genetix.io. We are committed to protecting and respecting your privacy and complying with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other relevant UK privacy laws. If you have any questions about this policy, please contact: Data Protection Officer Genetix [Genetix, Central Tech, 31 Russell Street, Liverpool, L3 5LJ] Email: [info@genetix.io] Phone: [0300 002 2025]

2. What Personal Data We Collect

We may collect and process the following types of information: Identity Data: Name, title, date of birth. Contact Data: Email address, telephone number, postal address. Health Data: Relevant medical information you provide when ordering or discussing a Genetix Report. Technical Data: IP address, browser type, and other information collected automatically when you visit our website. Usage Data: Information about how you use our website and services. Marketing & Communications Data: Your preferences for receiving marketing from us.

3. How We Collect Your Data

We collect data in the following ways: When you contact us by phone, email, or through our website. When you register for a report, consultation, or newsletter. Through cookies and similar tracking technologies when you use our website.

4. How We Use Your Data

We process your personal data for the following purposes: To provide our services, including producing individualised mould risk assessments. To respond to your queries or requests. To comply with legal or regulatory obligations. To improve our website, products, and services. For marketing, if you have consented.

5. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases: Consent: For sending marketing communications and processing special category data such as health data. Contract: To fulfil our agreement with you (e.g., delivering a Genetix Report). Legal obligation: To comply with applicable law. Legitimate interests: For administrative and security purposes.

6. Special Category Data

We may collect medical or health-related information to deliver our services. This is considered special category data under the UK GDPR. We will only process this data with your explicit consent and only as necessary to deliver your requested services.

7. How We Share Your Data

We may share your data with: Trusted service providers who help us operate our business (e.g., IT support, secure cloud hosting). Professional advisers (e.g., legal, compliance). Regulators and authorities if required by law. We will never sell your personal data to third parties.

8. International Transfers

Your data may be transferred outside the UK or EEA. Where we do this, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data.

9. How We Protect Your Data

We have put in place security measures to protect your data from unauthorised access, use, or disclosure. We limit access to your personal data to employees, contractors, and service providers who have a business need to know.

10. How Long We Keep Your Data

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, or reporting requirements.

11. Your Rights

Under the UK GDPR, you have rights including: The right to access your personal data. The right to correct inaccuracies. The right to erasure (“the right to be forgotten”). The right to restrict processing. The right to data portability. The right to object to processing. The right to withdraw consent at any time (where consent is the basis for processing). To exercise your rights, please contact us at [info@genetix.io].

12. Cookies

If applicable, we use cookies and similar technologies to analyse traffic and improve your experience.

13. Links to Other Websites

Our website may contain links to other websites. This privacy policy only applies to our website. We encourage you to read the privacy policies of other sites you visit.

14. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

15. Complaints

If you have any concerns, please contact us first so we can resolve them. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): Website: www.ico.org.uk Helpline: 0303 123 1113